Privacy policy

Last updated: 17 June 2026

Costello Homme is operated by Costello Skincare Ltd ("we", "us", "our"), a company registered in England and Wales (company number 16655386). This Privacy Policy explains what personal information we collect, how we use it, and what rights you have over it, in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

By using this website or placing an order, you acknowledge this Privacy Policy. We are the data controller for the personal information described below.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details — name, billing and shipping address, email, phone number
  • Order and payment information — items purchased, order history, payment confirmation (we do not store full card details; these are processed securely by our payment provider)
  • Communications — anything you send us, such as customer support emails
  • Device and usage information — IP address, browser type, and how you interact with the site, collected automatically via cookies and similar technology
  • Marketing preferences — whether you've opted in to receive emails from us

How We Use It

We use your personal information to:

  • Process and fulfil your orders, including arranging delivery and handling returns
  • Respond to your enquiries and provide customer support
  • Send order confirmations and updates (these aren't marketing — they're necessary to fulfil your order)
  • Send marketing emails, but only if you've opted in, and you can unsubscribe at any time
  • Improve the site and understand how it's used, using basic analytics
  • Prevent fraud and keep the site secure
  • Meet our legal obligations, for example around tax and accounting records

Who We Share It With

We don't sell your personal information. We share it only where necessary, with:

  • Shopify, who hosts our store and processes orders on our behalf
  • Our payment provider, to process payments securely
  • Royal Mail, to deliver your order
  • TikTok Shop, where an order is placed through that platform
  • Instagram/Meta, where you interact with us or make a purchase through that platform
  • Any other service provider who helps us run the business (for example, email tools), bound to only use your data for the purpose we specify

If we ever introduce advertising tools such as TikTok or Meta ad pixels, this policy will be updated to reflect that before they go live, and cookie consent on the site will reflect the change.

Cookies

This site uses cookies necessary for it to function (e.g. keeping items in your basket) and may use basic analytics cookies to understand site traffic. Where required, you'll be asked for consent before non-essential cookies are set.

International Transfers

Some of our service providers (such as Shopify) may store or process data outside the UK. Where this happens, we rely on legally recognised safeguards, such as Standard Contractual Clauses or the UK's International Data Transfer Addendum, to keep your data protected.

How Long We Keep It

We keep personal information for as long as needed to fulfil the purpose it was collected for — for example, order records are kept as long as required for accounting and tax purposes, typically six years.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your information, in certain circumstances
  • Restrict or object to certain processing
  • Receive a copy of your data in a portable format
  • Withdraw consent, where processing is based on consent (e.g. marketing emails)

To exercise any of these rights, email us at info@costellohomme.com. We may need to verify your identity before acting on a request.

If you're unhappy with how we've handled your data, you can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Children

This site is not intended for use by children, and we do not knowingly collect personal information from anyone under 18.

Security

We take reasonable steps to protect your personal information, but no online system is completely secure. Please avoid sending sensitive information to us by email where possible.

Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated date.

Contact

Costello Skincare Ltd, trading as Costello Homme Unit 7, Bowles Well Gardens Industrial Estate, Folkestone, Kent, CT19 6PQ Email: info@costellohomme.com